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At ALOHAS Support Center, track your order, get help with payments, returns, and learn all about our fashion products. We're here to help you every step of the way!

Support Center | ALOHAS

At ALOHAS, we follow an on-demand production model with the goal of offering responsible, sustainable, and waste-free fashion. Within this model, you might come across products with a future shipping date (pre-order) that do not have a discount appli

At ALOHAS, we follow an on-demand production model with the goal of offering responsible, sustainable, and waste-free fashion. Within this model, you might come across products with a future shipping date (pre-order) that do not have a discount applied. Here&#x2019;s why that happens:<h3 data-start="534" data-end="561" id="alohas-pre-order-model">ALOHAS&apos; Pre-order Model</h3>When we launch a new collection, we offer a 30% discount on newly released products. This discount is available only during the initial launch phase, as a way to reward those who support our new designs and help them become part of our permanent collection.<h3 data-start="874" data-end="937" id="isPasted">Why do some pre-order products no longer have a discount?</h3>Even if a product is not yet in stock and still has a future shipping date, the 30% discount will no longer be available if the initial launch phase has passed. At that point, the item is sold at full price, as its promotional period has ended.This approach allows us to:<ul data-start="1213" data-end="1383"><li data-start="1213" data-end="1273" style="font-family: Inter; font-size: 18px;">Assess real demand before producing in large quantities.</li><li data-start="1274" data-end="1383" style="font-family: Inter; font-size: 18px;">Reduce waste by only manufacturing what our customers truly want, always aiming to protect the environment.</li></ul>That&#x2019;s why, even if an item is not available for immediate shipping, it may appear at full price if its initial discounted phase has ended.<h3 data-start="1526" data-end="1550" id="want-to-know-more">Want to know more?</h3>You can check all our articles about the Pre-order model <a href="https://help.alohas.com/en-US">here</a>. Or take a look at this suggested article: <a data-start="1683" data-end="1820" href="https://help.alohas.com/en-US/what-are-the-advantages-of-on-demand-shopping-43114">What are the advantages of on-demand shopping?</a>Still, at ALOHAS, we are always happy to help you find your perfect match. Check this article to learn more about the latest deals: <a data-start="1954" data-end="2092" href="https://help.alohas.com/en-US/how-can-i-get-discounts-and-promotion-codes-39484">How can I get discounts and promotion codes?</a>And if you have any other questions, don&#x2019;t hesitate to contact us. We&#x2019;re here to help!

Why are some on-demand products not eligible for the 30% discount?

Yes, you can return an order placed on our website at any ALOHAS physical store. What should I know before going to the store?In-store returns follow the exact same policy as online returns. Please ensure that:. The item is unused and in its original

Yes, you can return an order placed on our website at any ALOHAS physical store.What should I know before going to the store? In-store returns follow the exact same policy as online returns. Please ensure that:<ul data-start="2216" data-end="2387"><li data-start="2216" data-end="2269" style="font-size: 18px;">The item is unused and in its original condition.</li><li data-start="2270" data-end="2311" style="font-size: 18px;">Tags and seals have not been removed.</li><li data-start="2312" data-end="2387" style="font-size: 18px;">Items that are incomplete, damaged, worn, or soiled will not be accepted.</li></ul>You can read our full return policy here: <a href="https://help.alohas.com/en-US/what-is-your-return-policy-38900">What is your return policy?</a>We also recommend preparing your package properly, even if you return it in-store: <a href="https://help.alohas.com/es-ES/%25C2%25BFcomo-debo-preparar-mi-paquete-para-la-devolucion-39357">How should I prepare my return package?</a>What options will I have in-store? In-store, our team can offer two options:<ol data-start="2846" data-end="3073"><li data-start="2846" data-end="2899" style="font-size: 18px;">A refund using the same payment method you used.</li><li data-start="2900" data-end="3073" style="font-size: 18px;">An exchange: If the item you want is available in-store, you can exchange it on the spot. If it&#x2019;s not available, we&#x2019;ll give you a store code to make a new purchase later.</li></ol>Can I exchange for a different size? We can&apos;t guarantee size availability in-store. If you&#x2019;re looking for a specific size, we recommend requesting a size exchange online. <a href="https://help.alohas.com/en-US/how-can-i-exchange-an-item-39436">How can I exchange an item?</a>