# alohassandals

> Public Help Center articles for alohassandals.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [Why are some on-demand products not eligible for the 30% discount?](https://help.alohas.com/en-US/why-are-some-on-demand-products-not-eligible-for-the-30%25-discount-1535943.md): At ALOHAS, we follow an on-demand production model with the goal of offering responsible, sustainable, and waste-free fashion. Within this model, you might come across products with a future shipping date (pre-order) that do not have a discount appli
- [ESW - US online purchase regulation](https://help.alohas.com/en-US/esw---us-online-purchase-regulation-5111945.md): Starting March 2026, ALOHAS will join efforts and partner with ESW (eShopWorld) to provide a seamless and secure international shopping experience. ESW acts as our authorized Merchant of Record, ensuring your transactions are handled safely. Below yo
- [What is your return policy?](https://help.alohas.com/en-US/what-is-your-return-policy-38900.md): Sometimes, things just don't work out. It happens!. At ALOHAS, you can return an item within 30 days from the date of delivery. If you exceed this timeframe, unfortunately, we won't be able to offer a refund, store credit, or exchange. We provide “ea
- [How do I make a return?](https://help.alohas.com/en-US/how-do-i-make-a-return-45572.md): When making a return, you can choose between two methods on our Return Platform within 30 days of delivery:. Option A: Store Credit (Gift Card). 100% Free. You receive a digital gift card for the full amount of your items with no deductions. Option B
- [How can I exchange an item?](https://help.alohas.com/en-US/how-can-i-exchange-an-item-39436.md): We want you to love your ALOHAS as much as we do! If you aren’t entirely happy with your order, please request an exchange through our return website within 30 days from the delivery date. As per any return, we offer pre-paid labels for exchanging or
- [I returned my order, how long does the refund take?](https://help.alohas.com/en-US/i-returned-my-order-how-long-does-the-refund-take-39495.md): When you return an ALOHAS item, the returns usually take from 1 to 2 weeks to arrive in our warehouse. We will accept items that are in new condition, unworn, tags unremoved, and free of damages. We always recommend keeping the tracking information.
- [How can I track my return?](https://help.alohas.com/en-US/how-can-i-track-my-return-39459.md): If you made a return using our return platform and you got a pre-paid label - only for countries included in our Easy returns policy - you can check the status of your return using the tracking number on the return label provided at the moment of you
- [How can I return an item if my country is on the easy returns list?](https://help.alohas.com/en-US/how-can-i-return-an-item-if-my-country-is-on-the-easy-returns-list-39418.md): We want you to love your ALOHAS as much as we do! If you are not entirely happy with your order, it does not fit you or you need a different size, go ahead and request a return through our return platform. Before moving on with your request, please c
- [How can I return an item if my country is not eligible for “easy returns”?](https://help.alohas.com/en-US/how-can-i-return-an-item-if-my-country-is-not-eligible-for-%E2%80%9Ceasy-returns%E2%80%9D-39423.md): We want you to love your ALOHAS as much as we do! If you aren’t entirely happy with your order, please request a return through our return platform. Before moving on with your request, please check our return policy and our article How do I make a re
- [How should I prepare my package for return?](https://help.alohas.com/en-US/how-should-i-prepare-my-package-for-return-39357.md): Once you checked our return policy and gone through the step-by-step process to request a return via our return platform, go ahead and prepare your package ready for return. To make sure we can process your return successfully, please adhere to the r
- [Can I group more items in a single return?](https://help.alohas.com/en-US/can-i-group-more-items-in-a-single-return-39496.md): As you can see on our returns step-by-step guide, you need to select an order and consequently every item of the order you want to return.
- [My return request is under review, what should I do?](https://help.alohas.com/en-US/my-return-request-is-under-review-what-should-i-do-39429.md): Your return reason might be under review for two different scenarios: you either are returning from Switzerland or you requested a return indicating the product received is incorrect or defective. See below what to do. Returns from Switzerland. We wi
- [I’ve cancelled my order, when will my money be available again?](https://help.alohas.com/en-US/i%E2%80%99ve-cancelled-my-order-when-will-my-money-be-available-again-39442.md): In case you need to cancel your order, remember to contact us so we can help you as soon as possible. Please note that we cannot always guarantee a successful cancellation, or changes in the delivery address or product selected. For more information,
- [I have issues generating my return label, what should I do?](https://help.alohas.com/en-US/i-have-issues-generating-my-return-label-what-should-i-do-39447.md): For countries eligible for "easy returns," the prepaid return label is available for download at the end of the return process. In case of temporary system issues preventing label generation, an error message may appear. If this occurs, please contac
- [Where can I drop-off my package for return?](https://help.alohas.com/en-US/where-can-i-drop-off-my-package-for-return-96389.md): If your country is included in the free-returns countries list, at the end of the return process you will obtain a return label to download (an additional QR code option is currently available for the USA only). On the label, there will be automatica
- [How to cancel my Store Credit at ALOHAS?](https://help.alohas.com/en-US/how-to-cancel-my-store-credit-at-alohas-611599.md): To cancel your gift card and receive a refund to your bank account, please contact us by sending a message with the gift card code and associated email address through our customer service. If you obtained your store credit through a return process a
- [Can I edit my return or exchange request?](https://help.alohas.com/en-US/can-i-edit-my-return-or-exchange-request-1206258.md): If you have followed the return process outlined in "How do I make a return?" and are familiar with ALOHAS' return policy detailed in "What is your return policy?", and you have already registered a return through our Returns Portal, but now wish to
- [How can I request Tax Free (VAT refund)?](https://help.alohas.com/en-US/how-can-i-request-tax-free-(vat-refund)-2197242.md): If you are a resident outside the European Union and made your purchase in an ALOHAS physical store in Europe, you may request a VAT refund through the Tax Free system. This benefit only applies under the special scheme for travellers and is managed
- [How long does the delivery take?](https://help.alohas.com/en-US/how-long-does-the-delivery-take-39441.md): The in-transit shipping timing (once the item has been picked up from our warehouse by the carrier) will depend on the delivery address:. Please remember that this timeframe is only related to the order delivery: if you need more information on the p
- [When will I receive my order?](https://help.alohas.com/en-US/when-will-i-receive-my-order-39433.md): All orders are subject to a processing time that is separate from the shipping time. Make sure you check your order recap and order confirmation email to have a clear understanding of which kind of order you submitted, based on the products purchased
- [Do you ship worldwide? Is there any store around me?](https://help.alohas.com/en-US/do-you-ship-worldwide-is-there-any-store-around-me-39425.md): ALOHAS was born as an online shopping platform only. Starting Feb 2024, we have opened our first ALOHAS STORE and we are working hard to expand our physical presence on both national and international panorama very soon. Go ahead and check our store
- [How much does the shipping cost? Do you offer free shipping?](https://help.alohas.com/en-US/how-much-does-the-shipping-cost-do-you-offer-free-shipping-39457.md): Shipping fees may vary depending on the destination country, the weight of the package, and in some cases, the courier selected.To verify the exact shipping cost and whether your order qualifies for free shipping, you need to:. Free shipping depends
- [What should I do if I have not received my package even though it says 'Delivered'?](https://help.alohas.com/en-US/what-should-i-do-if-i-have-not-received-my-package-even-though-it-says-delivered-39427.md): Didn't receive your order even though the tracking link says it was delivered?. If your tracking shows your package as 'Delivered' but you haven’t received it, please follow these steps:. 1. Check with household members or neighbors: Someone else may
- [How can I change my delivery address?](https://help.alohas.com/en-US/how-can-i-change-my-delivery-address-39450.md): Once your order has been placed, you might still be able to update your delivery address, but this will depend on the status of your order. The team will check if modification is still possible:. To ensure the correct delivery of your purchase, we wi
- [Do I have to pay customs fees?](https://help.alohas.com/en-US/do-i-have-to-pay-customs-fees-39462.md): The total cost for your order does not include any import or duties fees, except if clearly stated at checkout. Product prices, as well as shipping and delivery costs, are displayed on our website. However, orders shipped to countries outside the Eur
- [Can I pay customs in advance?](https://help.alohas.com/en-US/can-i-pay-customs-in-advance-39466.md): At ALOHAS, we are investigating and testing the best methods for you to pay these costs during the purchase flow and forget about paying them at delivery! So far, this option is only available in the UK. It may take some time, but we hope to be shari
- [Will the already available items from my order be shipped immediately, or can I split the order?](https://help.alohas.com/en-US/will-the-already-available-items-from-my-order-be-shipped-immediately-or-can-i-split-the-order-39468.md): As all our company policies seek to embrace sustainability, we usually send the entire order in one go, to avoid the contamination caused by doing multiple shipments to the same place. If a customer orders multiple items, we send the full order once
- [How to Request a VAT Refund or Fees for Being a Non-EU Resident?](https://help.alohas.com/en-US/how-to-request-a-vat-refund-or-fees-for-being-a-non-eu-resident-521575.md): Regarding the VAT refund inquiry, the issuance of the DER (electronic document required for customs refund) does not depend on ALOHAS. It is only issued if the buyer proves they reside outside the European Union by presenting proof of residence and a
- [How do I track my order?](https://help.alohas.com/en-US/how-do-i-track-my-order-523213.md): You made an order and you need your tracking number?. As soon as the parcel leaves our warehouse, we will send you a shipping confirmation. This email will contain your tracking information so you can check the exact status of the shipment at any tim
- [Where is my order?](https://help.alohas.com/en-US/where-is-my-order-523276.md): If you made a purchase and you need to understand what's the order status and when you will receive it, please take into account it depends on two different aspects:. 1. Processing timing for the order to be prepared from our warehouse. This depends
- [Do you offer expedited shipping?](https://help.alohas.com/en-US/do-you-offer-expedited-shipping-523300.md): We do not offer expedited shipping options as our products are either immediately processed for in-stock items or made to order in the case of pre-orders. To better understand timelines, please consult When will I receive my order?. If your order con
- [I didn't receive my order confirmation, what should I do?](https://help.alohas.com/en-US/i-didnt-receive-my-order-confirmation-what-should-i-do-39417.md): Thank you for choosing ALOHAS! Upon completing your purchase, a confirmation email with your order number (starting with INT) and a product summary will be sent to the email address provided during checkout. Look for the subject line containing 'Than
- [How can I check my order status?](https://help.alohas.com/en-US/how-can-i-check-my-order-status-39420.md): Thank you for choosing ALOHAS! We hope you are happy with your purchase. If you provided a valid email at alohas.io, you'll receive a confirmation email (subject: "Thanks for shopping with us!") shortly. It will include the order number - starting wi
- [I received a faulty item, what should I do?](https://help.alohas.com/en-US/i-received-a-faulty-item-what-should-i-do-39421.md): We apologize for any inconvenience caused by receiving a faulty item. To assist you promptly, please reach out to us via the email used for your order and provide the following details:. 1. Order number (it will always start with INT). 2. Product nam
- [What should I do if I received the wrong item?](https://help.alohas.com/en-US/what-should-i-do-if-i-received-the-wrong-item-39424.md): We apologize if you have received an item different from the one you ordered, whether it's the wrong product or size. To address this issue, please provide the following details:. 1. Confirm the condition of the package you have received. 2. Send us
- [I'm missing an item from my order, what should I do?](https://help.alohas.com/en-US/im-missing-an-item-from-my-order-what-should-i-do-39426.md): We're so sorry that there's an item missing from your order! Before contacting us, we recommend checking the following:. What we can do for you:. We work hard every day to improve our processes and guarantee full customer satisfaction. We are a start
- [Can I modify or cancel my order after it has been placed?](https://help.alohas.com/en-US/can-i-modify-or-cancel-my-order-after-it-has-been-placed-39430.md): Thanks for shopping at ALOHAS! From now on, we will be in charge of preparing your order with care and love to be ready to arrive wherever you need it. We have received your order and it is currently being processed, as you can see in your order summ
- [Can I change the size or product after placing my order?](https://help.alohas.com/en-US/can-i-change-the-size-or-product-after-placing-my-order-520140.md): Once your order has been submitted, unfortunately, no changes in size or product can be made. However, if you need to make a change, we can cancel your current order and provide you with a gift card to place a new order immediately. The above-mention
- [How can I cancel my order?](https://help.alohas.com/en-US/how-can-i-cancel-my-order-520142.md): If you wish to cancel your order, we ask that you provide a reason for the cancellation to help us understand why you’ve changed your mind. If you’re not familiar with the advantages of our pre-order system, we encourage you to read more about it. If
- [What is the process for pre-ordered items and when will they be shipped?](https://help.alohas.com/en-US/what-is-the-process-for-pre-ordered-items-and-when-will-they-be-shipped-520157.md): We're glad you're interested in our pre-ordered products. Pre-ordered items are made on demand, which means they are produced following your purchase. This sustainable approach ensures we produce only the items that are requested, preventing overprod
- [How can I report an error or issue on the website?](https://help.alohas.com/en-US/how-can-i-report-an-error-or-issue-on-the-website-521437.md): In our constant quest to improve our customers' experience, we understand that detecting and solving errors is fundamental. That's why we encourage you to help us identify any issues you encounter while using our website. Your feedback is so valuable
- [How can I get or modify an invoice for my order?](https://help.alohas.com/en-US/how-can-i-get-or-modify-an-invoice-for-my-order-523339.md): If you need to receive the invoice for your order or make any changes to its details, we’ll be happy to help. What do we need to process your request?To send or modify your invoice, please contact us and provide the following information:. Order numb
- [Do you offer customized shoes?](https://help.alohas.com/en-US/do-you-offer-customized-shoes-611597.md): Currently, at ALOHAS, we do not offer the option to customize shoes or send individual pieces of any model. All our products are sold as complete units, and specific modifications cannot be requested. However, we love to hear our customers' suggestio
- [What are the available payment methods?](https://help.alohas.com/en-US/what-are-the-available-payment-methods-39448.md): We want your online shopping experience to be as effortless as possible!. If you can decide what to shop for, why shouldn't you also have the liberty to pay as you wish?. We have selected a wide range of payment options for you to choose from, so you
- [When will I be charged for my order?](https://help.alohas.com/en-US/when-will-i-be-charged-for-my-order-39453.md): When you place an order, whether for in-stock or on demand products, payment is processed at the time of purchase, even if the product has not yet been shipped. This is because, especially in the case of pre-order items, we start investing in materia
- [How can I use a discount or promotional code?](https://help.alohas.com/en-US/how-can-i-use-a-discount-or-promotional-code-39491.md): If you have a promo code, here's a quick and super-easy way to apply it!. You must enter the discount/promo code when checking out as it can't be applied after payment. The codes will not apply to products on sale unless otherwise specified. Only one
- [I cannot pay for my order, what should I do?](https://help.alohas.com/en-US/i-cannot-pay-for-my-order-what-should-i-do-39475.md): We are really sorry to hear you were not able to complete your purchase and we are here to support you the best way we can!. The maximum amount that can be processed at once for orders within our website is 999,999.99 (8 digits in your local store cu
- [Is payment secure on your site?](https://help.alohas.com/en-US/is-payment-secure-on-your-site-39461.md): At ALOHAS, the security of the information our customers submit on alohas.io is one of our highest priorities. We preserve your confidentiality. This is why we make sure that no information related to your bank details is registered on our servers so
- [How do I change the currency?](https://help.alohas.com/en-US/how-do-i-change-the-currency-39456.md): If you want to check the price of a product in a different currency you are seeing it when on alohas.com, you just need to change the currency!. Changing currency is super super easy! From any page on our website, you can select the currency you want
- [How do I pay with Amazon Pay?](https://help.alohas.com/en-US/how-do-i-pay-with-amazon-pay-39463.md): To pay your order with Amazon Pay, you'll need to set up an Amazon Pay account on the Amazon website. It only takes minutes to open an Amazon Pay account and it's free. As soon as your Amazon Pay account is set up, follow these steps:. 1. Select Amaz
- [How do I pay with PayPal?](https://help.alohas.com/en-US/how-do-i-pay-with-paypal-39465.md): To pay your order with PayPal, you'll need to set up a PayPal account on the PayPal website. It only takes minutes to open a PayPal account and it's free. As soon as your PayPal account is set up, follow these steps:. 1. Select PayPal from the list o
- [How do I pay using a gift card?](https://help.alohas.com/en-US/how-do-i-pay-using-a-gift-card-39467.md): You may have received a gift card as a present from a friend, or as a reimbursement for order cancellation or return. To pay your next purchase with a gift card, just follow these simple steps:. 1. Add to your shopping cart all the items you want to
- [How do I pay with Klarna?](https://help.alohas.com/en-US/how-do-i-pay-with-klarna-39470.md): Klarna offers the possibility to pay immediately or split your payment over three installments with no interest or fees. Orders placed with Klarna will show up as “Klarna” on your credit or debit card statements. So far, this option is only available
- [How do I pay with Sezzle?](https://help.alohas.com/en-US/how-do-i-pay-with-sezzle-39472.md): Sezzle lets you buy what you want today and pay during four equal interest-free installments. For now, this payment method is available to USA and CANADA only. How to use it:. You're all set! The first payment - in most cases 25% of the order total -
- [Why was I charged twice when purchasing through the website?](https://help.alohas.com/en-US/why-was-i-charged-twice-when-purchasing-through-the-website-39476.md): The double charge you are seeing on your bank account is an authorization. This is a common bank practice for handling credit card transactions to ensure sufficient funds are available. An authorization hold (also known as card authorization, preauth
- [How can I purchase an ALOHAS gift card?](https://help.alohas.com/en-US/how-can-i-purchase-an-alohas-gift-card-39479.md): Gift cards are always a great choice if you are unsure of the perfect gift for friends, family, or colleagues!. Buying a gift card is ridiculously easy - you decide who you want to send it to, how much you want to spend and when you want the lucky pe
- [I can't use a promo or discount code I received, what should I do?](https://help.alohas.com/en-US/i-cant-use-a-promo-or-discount-code-i-received-what-should-i-do-39490.md): We're sorry to hear you’re having trouble with your promo code!. Please bear in mind:. If you are sure all these above terms comply, but trying to use your code an error message is displayed, please take a screenshot of your shopping cart with the co
- [Do gift cards expire?](https://help.alohas.com/en-US/do-gift-cards-expire-39494.md): Generally speaking, and unless clearly specified in the communication, ALOHAS Gift Cards do not expire. Can I partially use my gift card?. If you're spending less than the value of your gift voucher, the credit will stay on your account for you to sp
- [How can I pay my order in installments?](https://help.alohas.com/en-US/how-can-i-pay-my-order-in-installments-42963.md): Instead of paying for your purchase upfront at the moment of the transaction, you can choose to conveniently split the total amount of your order into equal, interest-free installments. If you live in Canada or the United States, this service is curr
- [How do I get a refund?](https://help.alohas.com/en-US/how-do-i-get-a-refund-523350.md): If you need to get a refund on an unfulfilled order, please consult How can I cancel my order?. If you need a refund for an order you have already received, you will need to start the return process following the steps indicated in How do I make a re
- [Have you detected my purchase as fraudulent?](https://help.alohas.com/en-US/have-you-detected-my-purchase-as-fraudulent-611641.md): At ALOHAS, we prioritize the security of our customers. That's why we may request additional details about your billing address and payment method during the preparation process if our system detects your order has something unusual. This information
- [Size selection - how do I know if a product will fit me?](https://help.alohas.com/en-US/size-selection---how-do-i-know-if-a-product-will-fit-me-39486.md): Finding your perfect fit: Size & Fit Guide. At ALOHAS, we want your shoes to not only look amazing but to carry you comfortably through every step. Most of our designs are True to Size, but since every foot is unique, we’ve created this guide to help
- [How and where are your shoes produced?](https://help.alohas.com/en-US/how-and-where-are-your-shoes-produced-39477.md)
- [How to measure your feet](https://help.alohas.com/en-US/how-to-measure-your-feet-267827.md): We've prepared for you an easy-to-use guide on how to measure your feet so you can select the best size for your new ALOHAS. 3. If you like your footwear to fit slightly loose, we recommend considering an additional 0.5 cm so that your toes can enjoy
- [Where can I find ALOHAS product details?](https://help.alohas.com/en-US/where-can-i-find-alohas-product-details-2981973.md): For specific product details, please refer to the product page on alohas.com. Check the DESCRIPTION, DETAILS, and SIZE & FIT sections for:. Please note we do not currently offer customized shoes. If you need further assistance, please don't hesitate
- [How to check product availability at ALOHAS (Online & In-Store)](https://help.alohas.com/en-US/how-to-check-product-availability-at-alohas-(online-and-in-store)-3837210.md): We want it to be easy for you to know whether an item is available and when you’ll receive it. Here’s how to check availability both on our website and in our physical stores. The fastest and most reliable way to check online availability is directly
- [How can I subscribe to your newsletter to stay updated on new launches?](https://help.alohas.com/en-US/how-can-i-subscribe-to-your-newsletter-to-stay-updated-on-new-launches-39474.md): We are so excited to send you all kinds of updates and news once you join our community!. How to sign-up?. So easy! It's a one-shot action you won't regret about! Click here and fill in the form with your full name, email, phone number and birthday.
- [I forgot my password, how do I reset it?](https://help.alohas.com/en-US/i-forgot-my-password-how-do-i-reset-it-39478.md): No need to worry! It only takes a minute to reset your password. 3. Enter your email address and click 'Submit.'. 4. You'll instantly receive an email just like the one below. Just click on the “Reset your password” button to be redirected to our web
- [How does the referral program work?](https://help.alohas.com/en-US/how-does-the-referral-program-work-39482.md): Share the love! Give your friends €20 off and get €20 off for it. If you recently purchased on alohas.io you will receive an email inviting you to Refer a friend. How does it work?. 1. You tell a friend about ALOHAS by sharing the link you will recei
- [Is my personal information kept private?](https://help.alohas.com/en-US/is-my-personal-information-kept-private-39483.md): Your security and privacy are of utmost importance to us. Please rest assured that any personal information provided on our website is strictly kept confidential and will never be sold or rented. To register, simply provide your name, mailing address
- [How can I change my account email or password?](https://help.alohas.com/en-US/how-can-i-change-my-account-email-or-password-39487.md): If you wish to change your account email or password, you can do it in just a few quick steps!. 1. Click on the Privacy section from the right menu in your account. 2. Reset your password or your email as shown below. 3. You're all set!. Do you have
- [How do I edit my customer details, telephone number or delivery address?](https://help.alohas.com/en-US/how-do-i-edit-my-customer-details-telephone-number-or-delivery-address-39489.md): If you wish to change your personal details, phone number or delivery address, here's how you can do it in a few quick steps!. 1. Click on the Details section from the right menu on your account. 2. Click on Add a new address and complete the informa
- [How can I get discounts and promotion codes?](https://help.alohas.com/en-US/how-can-i-get-discounts-and-promotion-codes-39484.md): If you're looking to obtain discount and voucher codes, here are some options available to you. If you signed up or requested a discount but didn’t receive it, please check your spam or promotions folder. If you still can’t find it, feel free to cont
- [How to proceed if I suspect a website is fraudulent?](https://help.alohas.com/en-US/how-to-proceed-if-i-suspect-a-website-is-fraudulent-521444.md): We'd like to inform you that our only official website is https://alohas.com/. It is deeply concerning to come across a website with similar characteristics to ALOHAS, which is not genuine and could potentially be a scam. If you have made a purchase,
- [How can I create or modify an account?](https://help.alohas.com/en-US/how-can-i-create-or-modify-an-account-521552.md): CREATING AN ALOHAS ACCOUNT IS SUPER EASY!. HOW CAN I MODIFY OR DELETE MY ACCOUNT?. If you wish to delete or modify an existing account, you need to contact us. In the email or chat message, please, provide the email address associated with the accoun
- [ALOHAS Afterlife](https://help.alohas.com/en-US/alohas-afterlife-6023868.md): ALOHAS afterlife — a new way to buy and sell ALOHAS, from your peers. ALOHAS was built on the on-demand model to push back against the fashion industry's biggest problem — overproduction. By only producing what's actually bought, we keep our footprin
- [What does on-demand mean?](https://help.alohas.com/en-US/what-does-on-demand-mean-43082.md): By committing to on-demand production, we champion sustainability by minimizing excess. With this approach, we exclusively manufacture items as they are ordered, ensuring no leftover stock ends up in landfills. We're well aware of fashion's significa
- [How is on-demand sustainable?](https://help.alohas.com/en-US/how-is-on-demand-sustainable-43083.md): We consider on-demand production to be the best approach to address sustainability at its core. Instead of manufacturing in large quantities, we wait for orders to come in, allowing us to accurately assess demand. Consequently, we significantly reduc
- [How is ALOHAS sustainable?](https://help.alohas.com/en-US/how-is-alohas-sustainable-39473.md): As we know that the fashion industry has still a lot to answer for when it comes to sustainability, we are steadfast in our commitment to taking action wherever we can. On-Demand SystemWe produce only what you order, eliminating needless waste and en
- [What are the advantages of on-demand shopping?](https://help.alohas.com/en-US/what-are-the-advantages-of-on-demand-shopping-43114.md): If you're curious about the benefits of shopping on demand, we've compiled a list to help you make informed decisions with your next purchase. Sustainable Production. Embracing a 100% on-demand approach means we eliminate waste by only producing what
- [How do I know if a product is on-demand or just on sale?](https://help.alohas.com/en-US/how-do-i-know-if-a-product-is-on-demand-or-just-on-sale-43084.md): At ALOHAS, we don’t believe in sales. We’ve fully reversed the traditional sales calendar. When you see an item at a discount of 30%, it means it was launched recently. In order to incentivize on-demand shopping, we give you this discount at launch,
- [Can an item in stock go back to being on-demand at a discount?](https://help.alohas.com/en-US/can-an-item-in-stock-go-back-to-being-on-demand-at-a-discount-43087.md): Items are available at 30% off exclusively on pre-order—meaning they have just been launched and have not yet been produced. Once a style returns to its regular price, it indicates that it's currently in stock and can be shipped to you immediately. U
- [Why are some sizes in stock and some in pre-order?](https://help.alohas.com/en-US/why-are-some-sizes-in-stock-and-some-in-pre-order-43085.md): When launching a new style, all sizes are initially exclusively available for pre-order. However, as we gladly offer refunds for customers unsatisfied with their orders, certain items may be marked as 'in stock' once returned to our warehouse. Theref
- [How can you be sustainable if you use animal leather?](https://help.alohas.com/en-US/how-can-you-be-sustainable-if-you-use-animal-leather-43090.md): As we only ever produce on demand, we’re able to prioritize sustainability by minimizing waste in the first place. As in for materials, all our shoes are crafted locally from responsible leather certified by the Leather Working Group. This guarantees
- [Why do you use plastic on your packaging instead of sustainable alternatives?](https://help.alohas.com/en-US/why-do-you-use-plastic-on-your-packaging-instead-of-sustainable-alternatives-43091.md): We’re constantly working to make all our areas more sustainable - including plastic use. We’ve had curious customers asking about this and we wanted to let you know that we hear you! We are excited to announce that very soon you’ll be seeing our bran
- [Why don’t you use removable soles so shoes can last longer and be more sustainable?](https://help.alohas.com/en-US/why-don%E2%80%99t-you-use-removable-soles-so-shoes-can-last-longer-and-be-more-sustainable-43092.md): We've received similar recommendations from others, and we've now escalated the idea to our dedicated design team. They’re currently working on it, and we'll hopefully share more information with you soon. Stay tuned for updates!
- [Will a product ever be back in stock?](https://help.alohas.com/en-US/will-a-product-ever-be-back-in-stock-39480.md): If you're interested in a product that's currently sold out or not available, we unfortunately can't confirm when it will be restocked due to stock quantities being determined by demand. However, we highly encourage you to either add those items to y
- [How do I take care of my ALOHAS?](https://help.alohas.com/en-US/how-do-i-take-care-of-my-alohas-39469.md): When we find a product that fits one or more of the parameters to have the perfect combination of style, comfort, and durability, we want it to last! To protect them from stains, water, and dirt, and in order to maximize their lifespan, we've gathere
- [Is your leather certified?](https://help.alohas.com/en-US/is-your-leather-certified-39488.md): At ALOHAS, we take pride in crafting all our shoes from responsibly sourced leather certified by the Leather Working Group (LWG). As the largest organization dedicated to auditing leather distribution chains worldwide, LWG certifies suppliers that m
- [Are your products waterproof?](https://help.alohas.com/en-US/are-your-products-waterproof-42960.md): We carefully select premium, natural materials to handcraft our products. Since we avoid using any chemicals, we advise against wearing your ALOHAS in wet areas, as our products are not waterproof.Occasionally, and when clearly specified, a product m
- [How can I provide feedback on a product I have purchased?](https://help.alohas.com/en-US/how-can-i-provide-feedback-on-a-product-i-have-purchased-39471.md): As part of our continuous efforts to improve, we value customer feedback. Here's how you can share your opinion and help us get better at what we do:. 1 - Check your inbox - you'll receive an email inviting you to review your purchase. 2 - Answer que
- [Are all your products vegan?](https://help.alohas.com/en-US/are-all-your-products-vegan-39464.md): If you're reading this, you've come to the perfect place to look for the best vegan footwear!. At ALOHAS, we have a great and continuously growing selection of vegan styles, created by carefully hand-crafted plants and recycled leathers. Interested?.
- [How to Break In a New Pair of Shoes](https://help.alohas.com/en-US/how-to-break-in-a-new-pair-of-shoes-269909.md): Say goodbye to sore feet!. Excited to slip into your fresh pair of ALOHAS? We know how you feel. But before you hit the pavement, take a moment to properly break them in. Trust us, it’ll save you from potential discomfort later on. Want to know how?
- [How can I work at ALOHAS?](https://help.alohas.com/en-US/how-can-i-work-at-alohas-520287.md): If you are interested in joining our dynamic, innovative company, please check out the ALOHAS application guide.
- [How can I become an ALOHAS reseller?](https://help.alohas.com/en-US/how-can-i-become-an-alohas-reseller-520294.md): Interested in becoming an ALOHAS reseller? Our guide explains how to join our reseller program and start selling our products.
- [Influencer Collaborations & Brand Proposals](https://help.alohas.com/en-US/influencer-collaborations-and-brand-proposals-2979269.md): I’m an influencer — how can I contact your Social Media Team?Please send us a private message on Instagram (DM). This channel is dedicated to influencer outreach. I have a proposal for the Brand Team — where should I send it?Email contact@alohassanda
- [How do I contact ALOHAS Customer Care?](https://help.alohas.com/en-US/how-do-i-contact-alohas-customer-care-2983444.md): Need help before or after purchase?We’re here for you. You’ll find all our contact options in the footer of every Help Center page. Ways to contact usLive chat · WhatsApp · Email · Instagram DMs · Contact form. Business hours (CET)Mon–Fri · 9:00–22:0