Do I have to pay customs fees?Updated 17 days ago
The total cost for your order does not include any import or duties fees, except if clearly stated at checkout. Product prices, as well as shipping and delivery costs, are displayed on our website. However, orders shipped to countries outside the European Union or to countries where local laws require import duties are not inclusive of customs duties or taxes. These import fees will be assessed upon delivery and are non-refundable.
If your delivery address is in a country outside the European Union, the customer automatically assumes the role of the importer. It is essential to understand the responsibilities of becoming an importer for orders delivered outside the European Union. This means that your order may be held at customs upon arrival in your country, awaiting the importer (you) to provide the necessary documentation and/or pay the applicable duties and taxes.
As a general rule, remember that:
- For EU shipments, no customs costs are due at delivery. Please note: Iceland, Norway, and Switzerland are in the Schengen area but are not EU member states
- For UK shipments, no customs costs are due unless the order exceeds £135 and will be paid at checkout. For more information, check the article: Can I pay customs in advance?
- For USA shipments, no customs costs are due unless the order is above $800.
- For shipments to Mexico: It is mandatory to provide the Federal Taxpayer Registry (RFC) for import purposes.
Please note, with the utmost reverence for transparency, custom policies vary widely from country to country. Customs duties are determined by your local customs authority, so we have no control over these. We cannot predict how much they may cost, so you may wish to contact your local customs office for further information.
ALOHAS is not responsible for customs clearance processes or the payment of customs duties, import taxes, or fees. If you refuse the delivery due to unpaid duties or fail to provide the necessary documentation, a penalty of €90 penalty will apply (corresponding to the expenses shipped back to our warehouse in Spain), which will be subtracted from any refunds. In the rare instance of parcels returning to our care due to unpaid customs charges, we regrettably reserve the right to deduct incurred costs from your refund.
To proceed to the payment, please reach out to your local courier or, if available on the courier platform, proceed to online payment.