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Do I have to pay customs fees?Updated a month ago

For our valued international clientele, please be advised that your order may be subject to customs duties, taxes, and import fees as determined by the destination country 

it's essential to understand the responsibilities of becoming an importer for orders delivered outside the European Union. This means that your order will usually be retained in customs upon arrival in your country, waiting for the importer (you) to comply with the duty and tax payment. 

As a general rule, remember that:

  • For EU shipments, no customs costs are due at delivery. Please note: Iceland, Norway, and Switzerland are in the Schengen area but are not EU member states
  • For UK shipments, no customs costs are due unless the order exceeds £135 and will be paid at checkout. For more information, check the article: Can I pay customs in advance? 
  • For USA shipments, no customs costs are due unless the order is above $800.

Please note, with the utmost reverence for transparency, custom policies vary widely from country to country. Customs duties are determined by your local customs authority, so we have no control over these. We cannot predict how much they may cost, so you may wish to contact your local customs office for further information. 

ALOHAS will not be made responsible for the payment of these costs and rejecting to pay the amount at delivery will result in a €90 penalty fee that will be subtracted from any refunds. In the rare instance of parcels returning to our care due to unpaid customs charges, we regrettably reserve the right to deduct incurred costs from your refund.   

To proceed to the payment, please reach out to your local courier or, if available on the courier platform, proceed to online payment.

Please note the total cost for your order does not include any import or duties fees, except if clearly stated at checkout.  Product prices and shipping and delivery prices are shown on the website and the order does not include any customs duties or taxes if shipping to countries outside the EU or to countries in which current law requires importation fees. Import Fees will be assessed upon delivery and are nonrefundable.

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