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At ALOHAS Support Center, track your order, get help with payments, returns, and learn all about our fashion products. We're here to help you every step of the way!

Support Center | ALOHAS

What is your return policy?

How do I make a return?

How can I exchange an item?

I returned my order, how long does the refund take?

How can I track my return?

How can I return an item if my country is on the easy returns list?

How can I return an item if my country is not eligible for “easy returns”?

How should I prepare my package for return?

Can I group more items in a single return?

My return request is under review, what should I do?

I’ve cancelled my order, when will my money be available again?

I have issues generating my return label, what should I do?

Where can I drop-off my package for return?

How to cancel my Store Credit at ALOHAS?

Can I edit my return or exchange request?

Returns & Refunds

How long does the delivery take?

When will I receive my order?

Do you ship worldwide? Is there any store around me?

How much does the shipping cost? Do you offer free shipping?

What should I do if I have not received my package even though it says 'Delivered'?

How can I change my delivery address?

Do I have to pay customs fees?

Can I pay customs in advance?

Will the already available items from my order be shipped immediately, or can I split the order?

How to Request a VAT Refund or Fees for Being a Non-EU Resident?

How do I track my order?

Where is my order?

Do you offer expedited shipping?

Shipping & Delivery

I didn't receive my order confirmation, what should I do?

How can I check my order status?

I received a faulty item, what should I do?

What should I do if I received the wrong item?

I'm missing an item from my order, what should I do?

Can I modify or cancel my order after it has been placed?

Can I change the size or product after placing my order?

How can I cancel my order?

What is the process for pre-ordered items and when will they be shipped?

How can I report an error or issue on the website?

How do I consult or update the billing information on my order?

Do you offer customized shoes?

Orders

What are the available payment methods?

When will I be charged for my order?

How can I use a discount or promotional code?

I cannot pay for my order, what should I do?

Is payment secure on your site?

How do I change the currency?

How do I pay with Amazon Pay?

How do I pay with PayPal?

How do I pay using a gift card?

How do I pay with Klarna?

How do I pay with Sezzle?

Why was I charged twice when purchasing through the website?

How can I purchase an ALOHAS gift card?

I can't use a promo or discount code I received, what should I do?

Do gift cards expire?

How can I pay my order in installments?

How do I get a refund?

Have you detected my purchase as fraudulent?

Payments

Size selection - how do I know if a product will fit me?

How and where are your shoes produced?

How to measure your feet

Size & Fit

How can I subscribe to your newsletter to stay updated on new launches?

I forgot my password, how do I reset it?

How does the referral program work?

How can I redeem my ALOHAS Circle Rewards points?

How can I check how many ALOHAS Circle points I have?

Is my personal information kept private?

How can I change my account email or password?

How do I edit my customer details, telephone number or delivery address?

What are the benefits of joining the ALOHAS Circle Rewards program?

How can I get more ALOHAS Circle points?

How can I get discounts and promotion codes?

How to proceed if I suspect a website is fraudulent?

How can I create or modify an account?

Accounts & Rewards

What does on-demand mean?

How is on-demand sustainable?

How is ALOHAS sustainable?

What are the advantages of on-demand shopping?

How do I know if a product is on-demand or just on sale?

Can an item in stock go back to being on-demand at a discount?

Why are some sizes in stock and some in pre-order?

How can you be sustainable if you use animal leather?

Why do you use plastic on your packaging instead of sustainable alternatives?

Why don’t you use removable soles so shoes can last longer and be more sustainable?

Will a product ever be back in stock?

How can I know if a product is available in a specific ALOHAS Store?

On-demand

How do I take care of my ALOHAS?

Is your leather certified?

Are your products waterproof?

How can I provide feedback on a product I have purchased?

Are all your products vegan?

How to Break In a New Pair of Shoes

Product Care

How can I work at ALOHAS?

How can I become an ALOHAS reseller?

Jobs & Resellers

Here you can find all you need about our return policies and processes

All on shipping and delivery times and procedures

Having doubts about your order? Let's clear them here!

Paying your online shopping purchase has never been easier!

Recommendations on how to select products and sizes at ALOHAS!

Discover our unique sustainable business model!

All you need to know to take care of your ALOHAS!

Join our dynamic team at ALOHAS! We’re hiring passionate individuals to help drive our innovative company forward.

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