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Having doubts about your order? Let's clear them here!

I didn't receive my order confirmation, what should I do?

Thank you for choosing ALOHAS! Upon completing your purchase, a confirmation email with your order number (starting with INT) and a product summary will be sent to the email address provided during checkout. Look for the subject line containing 'Than

How can I check my order status?

Thank you for choosing ALOHAS! We hope you are happy with your purchase. If you provided a valid email at, you'll receive a confirmation email (subject: "Thanks for shopping with us!") shortly. It will include the order number - starting wi

I received a faulty item, what should I do?

We apologize for any inconvenience caused by receiving a faulty item. To assist you promptly, please reach out to us via the email used for your order and provide the following details:. 1. Order number (it will always start with INT). 2. Product nam

What should I do if I received the wrong item?

We apologize if you have received an item different from the one you ordered, whether it's the wrong product or size. To address this issue, please provide the following details:. 1. Confirm the condition of the package you have received. 2. Send us

I'm missing an item from my order, what should I do?

We're so sorry that there's an item missing from your order! Before contacting us, we recommend checking the following:. What we can do for you:. We work hard every day to improve our processes and guarantee full customer satisfaction. We are a start

Can I modify or cancel my order after it has been placed?

Thanks for shopping at ALOHAS! From now on, we will be in charge of preparing your order with care and love to be ready to arrive wherever you need it. We have received your order and it is currently being processed, as you can see in your order summ

Can I change the size or product after placing my order?

Once your order has been submitted, unfortunately, no changes in size or product can be made. However, if you need to make a change, we can cancel your current order and provide you with a gift card to place a new order immediately. The above-mention

How can I cancel my order?

To cancel your order, we ask you to provide a reason for the cancellation for us to understand why you changed your mind. If you are not familiar with the advantages of our pre-order system, we encourage you to read about it. If you still choose to c

What is the process for pre-ordered items and when will they be shipped?

We're glad you're interested in our pre-ordered products. Pre-ordered items are made on demand, which means they are produced following your purchase. This sustainable approach ensures we produce only the items that are requested, preventing overprod

How can I report an error or issue on the website?

In our constant quest to improve our customers' experience, we understand that detecting and solving errors is fundamental. That's why we encourage you to help us identify any issues you encounter while using our website. Your feedback is so valuable

How do I consult or update the billing information on my order?

As of today, if you need to get your order invoice or modify the billing address of your order, please contact us via chat or email and we will provide or amend the information for you.