Having doubts about your order? Let's clear them here!
Thank you for choosing ALOHAS! Upon completing your purchase, a confirmation email with your order number (starting with INT) and a product summary will be sent to the email address provided during checkout. Look for the subject line containing 'Than
Thank you for choosing ALOHAS! We hope you are happy with your purchase. If you provided a valid email at alohas.io, you'll receive a confirmation email (subject: "Thanks for shopping with us!") shortly. It will include the order number - starting wi
We apologize for any inconvenience caused by receiving a faulty item. To assist you promptly, please reach out to us via the email used for your order and provide the following details:. 1. Order number (it will always start with INT). 2. Product nam
We apologize if you have received an item different from the one you ordered, whether it's the wrong product or size. To address this issue, please provide the following details:. 1. Confirm the condition of the package you have received. 2. Send us
We're so sorry that there's an item missing from your order! Before contacting us, we recommend checking the following:. What we can do for you:. We work hard every day to improve our processes and guarantee full customer satisfaction. We are a start
Thanks for shopping at ALOHAS! From now on, we will be in charge of preparing your order with care and love to be ready to arrive wherever you need it. We have received your order and it is currently being processed, as you can see in your order summ
Once your order has been submitted, unfortunately, no changes in size or product can be made. However, if you need to make a change, we can cancel your current order and provide you with a gift card to place a new order immediately. The above-mention
If you wish to cancel your order, we ask that you provide a reason for the cancellation to help us understand why you’ve changed your mind. If you’re not familiar with the advantages of our pre-order system, we encourage you to read more about it. If
We're glad you're interested in our pre-ordered products. Pre-ordered items are made on demand, which means they are produced following your purchase. This sustainable approach ensures we produce only the items that are requested, preventing overprod
In our constant quest to improve our customers' experience, we understand that detecting and solving errors is fundamental. That's why we encourage you to help us identify any issues you encounter while using our website. Your feedback is so valuable
Please note that you will not receive your invoice with your package as we work paperless. If you need to get your order invoice or modify your order's billing address, please get in touch with us via chat or email and we will provide or amend the in
Currently, at ALOHAS, we do not offer the option to customize shoes or send individual pieces of any model. All our products are sold as complete units, and specific modifications cannot be requested. However, we love to hear our customers' suggestio