How can I report an error or issue on the website?Updated 8 months ago

In our constant quest to improve our customers' experience, we understand that detecting and solving errors is fundamental. That's why we encourage you to help us identify any issues you encounter while using our website. Your feedback is so valuable to us!

Feel free to inform us of any errors you may encounter that affect the functionality of our platform and your user experience. By informing us of any problems you encounter, you give us the opportunity to quickly resolve them, ensuring an optimal experience for everyone.

To contact us regarding these types of errors, we'll ask you for the following:

• A screenshot or video clearly showing the error you're experiencing. This will help us better understand the nature of the problem and identify its cause.

• Detailed Description. When does the error occur? Is it constant? Include any error messages that appear, the actions you took before encountering the error, and any other relevant details.

• If the error occurs on a specific page, be sure to provide the corresponding URL link. It's also helpful to know which browser and device you're using.

Once you've submitted and reported the issue, our team will investigate the problem. We'll keep you informed of any progress or solutions that arise.

Your collaboration in reporting errors is essential to keep our platform running smoothly. We sincerely appreciate your help and are committed to resolving any issues you may encounter. 

Thank you for being part of our community and for continuously contributing to improving our service!