What should I do if I received the wrong item?Updated 6 months ago

We apologize if you have received an item different from the one you ordered, whether it's the wrong product or size. To address this issue, please provide the following details: 

1. Confirm the condition of the package you have received.

2. Send us photos showing the received product as well as pictures of the label(s)

Once we verify the mistake, we offer you the following options:

• If the correct product is available in stock, we'll arrange a replacement.
• Given our on-demand business model, immediate availability might not always be possible. In case the item is available for pre-order, we'll inform you of the shipping date, so you can confirm whether you’re happy to wait.
• If neither of these options applies, we'll initiate a return process. Once the incorrect item is returned, we'll transfer the corresponding amount to a gift card you can redeem online. 

Rest assured, You may return the incorrect product at no cost: the return is free for you, and if that’s the case, we'll happily dispatch the correct item at no extra charge.

As a company, we strive to diligently inspect all shipments to prevent such occurrences. We highly appreciate your patience as we work to resolve this issue for you promptly.