If you are interested in joining our dynamic, innovative company, please check out the ALOHAS application guide.

Thank you so much for your interest in our company!&#xA0;We are always excited to have passionate, talented individuals join our ALOHAS team. If you are interested in becoming part of our dynamic, innovative company, we invite you to explore the positions available and apply for the ones that match your skill set and career aspirations. Here&#x2019;s how to get started:&#xA0; <h2 id="step-by-step-guide-to-applying-for-a-job">Step-by-Step Guide to Applying for a Job</h2> <h3 id="1-visit-our-careers-page">1. Visit Our Careers Page</h3>Begin by visiting our <a href="https://careers.alohas.com/#jobs" rel="noopener noreferrer" target="_blank">ALOHAS Careers Page</a>, where you can find all our current job openings. This page is updated regularly, so be sure to check back often if you don&#x2019;t see a role that fits your profile right away. <h3 id="2-browse-available-positions">2. Browse Available Positions</h3>Take your time to look over the job descriptions, requirements and responsibilities of the positions listed. We are looking for a variety of roles in many departments and locations. <h3 id="3-choose-the-job-that-fits-you">3. Choose the Job That Fits You</h3>Once you find a position that interests you, click on the job title for more information. Make sure to read through the qualifications and responsibilities to make sure it&#x2019;s a good match for your skill set and experience. <h3 id="4-prepare-your-application">4. Prepare Your Application</h3>Before applying, make sure you have an updated resume and a cover letter written specifically for the position you&#x2019;re interested in. Highlight your relevant experience, skills and why you are passionate about working with ALOHAS. <h3 id="5-submit-your-application">5. Submit Your Application</h3>Follow the instructions on the job posting to submit your application. This usually involves filling out an online form and uploading your resume and cover letter. Make sure all your information is accurate and complete before submitting your application. <h3 id="6-confirmation-email">6. Confirmation Email</h3>After submitting your application, you&#x2019;ll get a confirmation email acknowledging receipt of your application. Please check your spam or junk folder if you don&#x2019;t see it in your inbox. <h3 id="7-application-review">7. Application Review</h3>Our Talent Acquisition team will review your application. We receive tons of applications, so this process may take some time. We appreciate your patience. Rest assured, we will get back to you! <h3 id="8-stay-connected">8. Stay Connected</h3>While waiting for a response, we encourage you to stay connected with us by <a href="https://alohas.com/pages/subscribe" rel="noopener noreferrer" target="_blank">subscribing to our&#xA0;newsletter</a> and following us on social media. This will keep you in the loop on company news, product launches and future job openings. We wish you the best of luck and hope you can become part of our fantastic team!

How can I work at ALOHAS?

Interested in becoming an ALOHAS reseller? Our guide explains how to join our reseller program and start selling our products.

We are thrilled that you are interested in joining the ALOHAS family as a reseller! At ALOHAS, we value our partnerships and are always looking to collaborate with passionate, dedicated businesses. To get started, please follow the steps below to fill out our wholesale application form and join our network of resellers. <h2 id="step-by-step-guide-to-becoming-a-reseller">Step-by-Step Guide to Becoming a Reseller</h2> <h3 id="1-visit-our-wholesale-page">1. Visit Our Wholesale Page</h3>Start by visiting our <a href="https://alohas.com/pages/wholesale" rel="noopener noreferrer" target="_blank">Wholesale Page</a>, where you can find all the information you need about becoming an ALOHAS reseller. <h3 id="2-fill-out-the-application-form">2. Fill Out the Application Form</h3>On the Wholesale Page, you will find an application form. Please fill it out with your business details, including your name, company name, contact information and any other required fields. Providing comprehensive, accurate information will help us assess your application more efficiently. <h3 id="3-submit-your-application">3. Submit Your Application</h3>Once you have completed the form, click the submit button to send us your application. You will receive a confirmation email acknowledging receipt of your application. Please check your spam or junk folder if you do not see it in your inbox. <h3 id="4-application-review">4. Application Review</h3>Our Wholesale team will review your application. &#xA0;We receive tons of inquiries, so this process may take some time. We appreciate your patience during this period. <h3 id="5-approval-and-next-steps">5. Approval and Next Steps</h3>If your application is approved, our team will contact you with further instructions. This will include details on how to place your first order, access to our wholesale catalog and any other information you need to get started as an ALOHAS reseller. <h3 id="6-stay-connected">6. Stay Connected</h3>While waiting for a response, we encourage you to stay connected with us by subscribing to our <a href="https://alohas.com/pages/subscribe" rel="noopener noreferrer" target="_blank">newsletter</a> and following us on social media. This will keep you in the loop on new collections, exclusive offers and important updates for our resellers.

How can I become an ALOHAS reseller?

I’m an influencer — how can I contact your Social Media Team?Please send us a private message on Instagram (DM). This channel is dedicated to influencer outreach. I have a proposal for the Brand Team — where should I send it?Email contact@alohassanda

I&#x2019;m an influencer &#x2014; how can I contact your Social Media Team? Please send us a private message on <a href="https://www.instagram.com/alohas/" target="_blank" rel="noopener noreferrer"></a><a href="https://www.instagram.com/alohas/" target="_blank" rel="noopener noreferrer">Instagram&#xA0;</a>(DM). This channel is dedicated to influencer outreach.I have a proposal for the Brand Team &#x2014; where should I send it? Email <a data-start="295" data-end="319" rel="noopener">contact@alohassandals.com</a> with full details and we&#x2019;ll forward it to the team.When will I hear back?We truly appreciate your interest in our brand. We receive a high volume of requests and will do our best to respond based on urgency and relevance.

Influencer Collaborations & Brand Proposals

Need help before or after purchase?We’re here for you. You’ll find all our contact options in the footer of every Help Center page. Ways to contact usLive chat · WhatsApp · Email · Instagram DMs · Contact form. Business hours (CET)Mon–Fri · 9:00–22:0

<h1 data-start="152" data-end="191" id="isPasted">Getting support for your ALOHAS order</h1>Need help before or after purchase? We&#x2019;re here for you. You&#x2019;ll find all our contact options in the footer of every Help Center page.Ways to contact us Live chat &#xB7; <a href="https://api.whatsapp.com/send/?phone=12284326628&amp;text&amp;type=phone_number&amp;app_absent=0" target="_blank" rel="noopener noreferrer">WhatsApp</a> &#xB7; Email &#xB7; <a href="https://www.instagram.com/alohas/" target="_blank" rel="noopener noreferrer">Instagram DMs</a> &#xB7; <a href="https://alohas.com/pages/contact-form-gorgias" target="_blank" rel="noopener noreferrer">Contact form</a>Business hours (CET) Mon&#x2013;Fri &#xB7; 9:00&#x2013;22:00 Sat&#x2013;Sun &#xB7; 10:00&#x2013;18:00 Limited support on Spanish national and Barcelona local public holidays.Response times We aim to reply within 24&#x2013;48 hours. During peak periods, it may take a little longer. Also, please note that no courier support is available during weekends, so any relevant issues that require courier escalation will need to be handled during weekdays.&#xA0;Important: one issue = one conversation To get you the fastest, clearest resolution, please contact us through a single channel and avoid sending multiple messages about the same request. Duplicate messages create parallel threads and can slow down our response. If you&#x2019;ve already reached out, sit tight&#x2014;we&#x2019;ll get back to you in the same thread. If you need to add details, reply to that same conversation so everything stays in one place. <img src="https://attachments.gorgias.help/ldzOw7JVN47oL59m/hc/W0eMnwxKJP79bDNo/2025102816-ef4582da-8d60-498b-8f3d-faf0dc4c98da-8d3275df-dbe4-44e2-9629-169d4cdcabc5.png" style="width: 545px;" class="fr-fic fr-dib"> Before contacting us, we truly appreciate you using our Help Center to consult our policies and guidelines - hundreds of articles are published and frequently reviewed and updated to make sure you can find the answer to your needs. If you don&apos;t find what you need, go ahead and get in touch - we will be happy to help.

How do I contact ALOHAS Customer Care?

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ALOHAS 

Join our dynamic team at ALOHAS! We’re hiring passionate individuals to help drive our innovative company forward.

Jobs, Contacts & Resellers

What is your return policy?

How do I make a return?

How can I exchange an item?

I returned my order, how long does the refund take?

How can I track my return?

How can I return an item if my country is on the easy returns list?

How can I return an item if my country is not eligible for “easy returns”?

How should I prepare my package for return?

Can I group more items in a single return?

My return request is under review, what should I do?

I’ve cancelled my order, when will my money be available again?

I have issues generating my return label, what should I do?

Where can I drop-off my package for return?

How to cancel my Store Credit at ALOHAS?

Can I edit my return or exchange request?

How can I request Tax Free (VAT refund)?

Returns & Refunds

How long does the delivery take?

When will I receive my order?

Do you ship worldwide? Is there any store around me?

How much does the shipping cost? Do you offer free shipping?

What should I do if I have not received my package even though it says 'Delivered'?

How can I change my delivery address?

Do I have to pay customs fees?

Can I pay customs in advance?

Will the already available items from my order be shipped immediately, or can I split the order?

How to Request a VAT Refund or Fees for Being a Non-EU Resident?

How do I track my order?

Where is my order?

Do you offer expedited shipping?

Shipping & Delivery

I didn't receive my order confirmation, what should I do?

How can I check my order status?

I received a faulty item, what should I do?

What should I do if I received the wrong item?

I'm missing an item from my order, what should I do?

Can I modify or cancel my order after it has been placed?

Can I change the size or product after placing my order?

How can I cancel my order?

What is the process for pre-ordered items and when will they be shipped?

How can I report an error or issue on the website?

How can I get or modify an invoice for my order?

Do you offer customized shoes?

Orders

What are the available payment methods?

When will I be charged for my order?

How can I use a discount or promotional code?

I cannot pay for my order, what should I do?

Is payment secure on your site?

How do I change the currency?

How do I pay with Amazon Pay?

How do I pay with PayPal?

How do I pay using a gift card?

How do I pay with Klarna?

How do I pay with Sezzle?

Why was I charged twice when purchasing through the website?

How can I purchase an ALOHAS gift card?

I can't use a promo or discount code I received, what should I do?

Do gift cards expire?

How can I pay my order in installments?

How do I get a refund?

Have you detected my purchase as fraudulent?

Payments

Size selection - how do I know if a product will fit me?

How and where are your shoes produced?

How to measure your feet

Where can I find ALOHAS product details?

Size & Fit

How can I subscribe to your newsletter to stay updated on new launches?

I forgot my password, how do I reset it?

How does the referral program work?

How can I redeem my ALOHAS Circle Rewards points?

How can I check how many ALOHAS Circle points I have?

Is my personal information kept private?

How can I change my account email or password?

How do I edit my customer details, telephone number or delivery address?

What are the benefits of joining the ALOHAS Circle Rewards program?

How can I get more ALOHAS Circle points?

How can I get discounts and promotion codes?

How to proceed if I suspect a website is fraudulent?

How can I create or modify an account?

Accounts & Rewards

What does on-demand mean?

How is on-demand sustainable?

How is ALOHAS sustainable?

What are the advantages of on-demand shopping?

How do I know if a product is on-demand or just on sale?

Can an item in stock go back to being on-demand at a discount?

Why are some sizes in stock and some in pre-order?

How can you be sustainable if you use animal leather?

Why do you use plastic on your packaging instead of sustainable alternatives?

Why don’t you use removable soles so shoes can last longer and be more sustainable?