Getting support for your ALOHAS order

Need help before or after purchase?
We’re here for you. You’ll find all our contact options in the footer of every Help Center page.

Ways to contact us
Live chat · WhatsApp · Email · Instagram DMs · Contact form

Business hours (CET)
Mon–Fri · 9:00–22:00
Sat–Sun · 10:00–18:00
Limited support on Spanish national and Barcelona local public holidays.

Response times
We aim to reply within 24–48 hours. During peak periods, it may take a little longer. Also, please note that no courier support is available during weekends, so any relevant issues that require courier escalation will need to be handled during weekdays. 

Important: one issue = one conversation
To get you the fastest, clearest resolution, please contact us through a single channel and avoid sending multiple messages about the same request. Duplicate messages create parallel threads and can slow down our response. If you’ve already reached out, sit tight—we’ll get back to you in the same thread. If you need to add details, reply to that same conversation so everything stays in one place.

Before contacting us, we truly appreciate you using our Help Center to consult our policies and guidelines - hundreds of articles are published and frequently reviewed and updated to make sure you can find the answer to your needs. If you don't find what you need, go ahead and get in touch - we will be happy to help.