How can I request Tax Free (VAT refund)?Updated 3 months ago

If you are a resident outside the European Union and made your purchase in an ALOHAS physical store in Europe, you may request a VAT refund through the Tax Free system.

This benefit only applies under the special scheme for travellers and is managed through a DIVA document (Spain) or Global Blue (other countries).

How does it work?

1. At the physical store
   At the time of purchase, our team will generate the Tax Free document and send it to you by email.

2. At the airport or EU exit point
   Present your document (DIVA or Global Blue) along with your purchases and passport so it can be validated by customs.

3. Refund
   Once validated, you can request the VAT refund through the entity indicated in your document.

Important

• Tax-free does not apply to online purchases.

• It is only valid if the purchase was made in a physical store within the EU and the document is validated before leaving the European territory.

• Currently, it is not possible to request this for purchases in the Amsterdam store.