What is your return policy?

Sometimes, things just don't work out. It happens!

At ALOHAS, you can return an item within 30 days from the date of delivery. If you exceed this timeframe, unfortunately, we won't be able to offer a refund, store credit, or exchange.

We provide “easy returns” from Spain*, the European Union**, the UK, Australia, Canada, and the United States. The cost is 4,95 EUR

For the holiday season, all purchases done between November 13th and December 31 can be returned up to January 31st.

Please bear in mind that Last Units products have special return conditions. You can return an item within 14 days from the date of delivery and they are excluded from the above-mentioned extended return policy.

Last unit returns have a cost of:

4.95 EUR in Spain
7,95 EUR for the rest of Europe
14,95 EUR for USA, Australia & Canada

It will be deducted from the refunded amount.

Exchanges are possible if you want to select different sizes of the same product. You will also be able to exchange your ALOHAS with other products on our website for up to 20€ more than the cost of your product, at no additional cost! Follow the process and we will recommend products for which you can exchange your items. You can also request Store Credit or just go ahead and use the 'Shop now' feature and we will give you an extra amount to be immediately spent on the next purchase!

Items must be unused and in their original condition, and labels and seals must not have been removed.

Pierced earrings including earring pendants and ear cuffs are non-returnable for reasons of hygiene and safety.

Returned swimwear items must be unworn, untouched, unwashed, and returned in their original undamaged packaging, bearing all of their original labels.

Products that are returned incomplete, damaged, worn, or soiled, will not be taken back.

IMPORTANT: Please make sure you exclusively use the prepaid label generated using our “easy returns” process (when available). In case you are not eligible for a prepaid label, please make sure all taxes and duties are covered when you pay for your return. We only process those returns that arrive at our warehouse directly, without any customs paperwork or payment from our side. In any case, we highly recommend always keeping the tracking information, as we may request it as proof of return.

WE DO NOT REFUND SHIPPING COSTS (OR CUSTOMS CHARGES) IN ANY CASE.

If you experience any problems with the prepaid, pre-addressed label we have provided, or you come across an issue when sending the package, please contact us before paying for additional shipping costs yourself. In case you do pay for sending the package, we will not be able to cover any extra costs or charges.

Need to return? Consult our article How do I make a return?

* EXCEPT: Canary Islands, Ceuta y Melilla

** EXCEPT: Albania, Andorra, Bosnia, and Herzegovina, Cyprus, Gibraltar, Iceland, Kosovo, Liechtenstein, Macedonia, Malta, Monaco, Montenegro, Norway, San Marino, Serbia, Switzerland, and Turkey.

What is your return policy?Updated 20 days ago