What should I do if I have not received my package even though it says 'Delivered'?Updated 23 days ago

Didn't receive your order even though the tracking link says it was delivered?

If your tracking shows your package as 'Delivered' but you haven’t received it, please follow these steps:

1. Check with household members or neighbors: Someone else may have accepted the package on your behalf. 

2. Look around your property: The courier may have left it in a secure location. 

3. Check the tracking link: Confirm the exact delivery status, location, and date of delivery. 

4. Contact your local courier office: They may provide further details on where the package was left. 

If, after these checks, you still can’t locate your package, please contact us as soon as possible. We may need to start an official investigation with the courier and the Postal Inspection Service. To proceed, you will be required to review, sign, and return an official claim form.

Company Policy on Lost or Missing Packages

- Claims for lost or damaged packages must be filed within 60 days of the scheduled delivery date.

- We will initiate an official investigation with the courier and the Postal Inspection Service.  

- Signing and returning the official claim form is mandatory to proceed with the investigation. 

- Packages marked as delivered beyond 60 days cannot be investigated, and no claims can be processed after this period.

Once the investigation is underway, please allow us time to thoroughly review your request with our business partners. Due to courier policies, this process typically takes 8-10 days but may extend longer depending on seasonal factors. We appreciate your patience and cooperation throughout this process.