How can I exchange an item?Updated 19 days ago
We want you to love your ALOHAS as much as we do! If you aren’t entirely happy with your order, please request an exchange through our return website within 30 days from the delivery date.
As per any return, we offer pre-paid labels for exchanging orders in Spain, the European Union*, Switzerland, the United Kingdom, Australia, Canada, and the United States within 30 days of delivery.
*EXCEPT: Albania, Andorra, Bosnia, and Herzegovina, Cyprus, Gibraltar, Iceland, Kosovo, Liechtenstein, Macedonia, Malta, Monaco, Montenegro, Norway, San Marino, Serbia and Turkey.
We’ve extended our return policy for the holiday season! 🎁 If you purchased between November 22nd, 2024, and December 24th, 2024 (both dates included), you can now return it until January 31st, 2025!
What can I exchange my product for?
- Same product, different size. Exchanges are possible if you want to select different sizes of the same product.
- Different product in stock on our website up to 20€ more than the cost of your product, at no additional cost! Follow the process and we will recommend products for which you can exchange your items.
- Different or same product in pre-order. Please note for the moment we are not able to offer exchanges with preorder products and sizes directly on our return platform, so if you need to exchange a product or size with another one currently in pre-order on our website, please select the store credit return method during the return process, so you can use the credit to purchase directly on alohas.com once we receive the product back
Exchange instructions
- To exchange an item from a country where we offer pre-paid label (included in easy returns list) please check our return instructions here.
- To exchange an item from a country where we don't provide pre-paid label (NOT included in the easy return list), please check our return instructions here.
To get more info on how to track your return, please consult our How can I track my return?
To find out how to prepare your package for return, please refer to our article How should I prepare my package for return?.
Once we receive the unwanted item(s) back in our warehouse, we will issue your new order or your store credit according to your preference and send the confirmation to you via email.
If you wish to send your exchange order to a different address than the one you originally used to ship your order, please contact us before registering your return so that we can note the change.
Please note that this process may take several days. In case you need the correct item(s) as soon as possible, we recommend you make a new purchase from scratch and return your unwanted item(s) asking for a refund, which you will receive within approximately 10-15 days from the date it is processed.