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How should I prepare my package for return?Updated 2 months ago

Once you checked our return policy and gone through the step-by-step process to request a return via our return platform, go ahead and prepare your package ready for return.

To make sure we can process your return successfully, please adhere to the requirements below when returning your package: 

  • Secure the Item. Carefully pack the item you wish to return in its original packaging, if available. If the original packaging is not available, use a sturdy box or envelope that is appropriate for the size and shape of the item. Make sure the item is securely wrapped and cushioned to prevent damage during transit.  Do not adhere labels or tape to the product box/packaging.

  • Include Documentation. Include any necessary documentation with the return package, such as the original packing slip, invoice, or return authorization form provided by the retailer. This will help us to identify the return and process it more efficiently. Download the return form, fill it in accordingly, and place it inside the package. 

    To find the SKU number of the purchased product, check the order confirmation email or the show box label right where the size and model of your ALOHAS are indicated. It consists of six digits, a hyphen, and four additional digits, the last two of which represent the size number of your shoe, for example: S00442-2540 (where 40 is the shoe size).

  • Seal the Package. Once the item is securely packed and all necessary documentation is included, use a plastic bag to cover the package (this is where the return label must be attached) and seal the package securely with packaging tape to ensure that it stays closed during transit.

  • Attach the return label.
     
    • EASY RETURNS. if your country is included in the easy returns you should have already generated a prepaid label. Under this policy are covered Spain*, the European Union**, the UK, Australia, Canada, and the United States.  * EXCEPTO: Canary Islands, Ceuta y Melilla; ** EXCEPTO: Albania, Andorra, Bosnia, and Herzegovina, Cyprus, Gibraltar, Iceland, Kosovo, Liechtenstein, Macedonia, Malta, Monaco, Montenegro, Norway, San Marino, Serbia, Switzerland, and Turkey. 

      If you have trouble generating your return label, contact us so we can help you obtain it!


    • REST OF THE WORLD RETURNS. If your country is not included in the above-mentioned policy, after creating a return request in our system, you will need to pay a return label with the courier of your preference. 

      Please remember to keep the delivery receipt and tracking of your package and let us know that you have handed it over to the courier so we can track it and help you get your exchange or refund.


Your package is ready! Drop it off at your nearest carrier facility and keep the tracking number for future reference.

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