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How do I make a return?Updated 6 days ago

We are happy to provide you with all the relevant steps to make a return from our returns platform.

If you are returning from a country eligible for “easy returns”, please consult our step-by-step guide. Please remember that we offer this service in Spain, the European Union*, the United Kingdom, Australia, Canada, and the United States for 30 days from the delivery day. 

*EXCEPT: Albania, Andorra, Bosnia, and Herzegovina, Cyprus, Gibraltar, Iceland, Kosovo, Liechtenstein, Macedonia, Malta, Monaco, Montenegro, Norway, San Marino, Serbia, Switzerland, and Turkey.

If you wish to make an exchange in the aforementioned countries, you won't have to pay anything! However, if you prefer a refund, please take into account the following costs, which will be deducted from the refund amount: 

  • 4.95  in Spain
  • 7,95  in the rest of the European Union, United Kindom, and United States
  • 9,95 in Australia and Canada

If you are returning from the rest of the world, please see our step-by-step guide.

If you need it, do not hesitate to consult our return policy.

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