How do I make a return?Updated 20 days ago
We are happy to provide you with all the relevant steps to make a return from our returns platform.
If you are returning from a country eligible for “easy returns”, please consult our step-by-step guide. Please remember that we offer this service in Spain, European Union*, the United Kingdom, Australia, Canada, and the United States during 30 days since the delivery day. The cost is 4,95 EUR
*EXCEPT: Albania, Andorra, Bosnia, and Herzegovina, Cyprus, Gibraltar, Iceland, Kosovo, Liechtenstein, Macedonia, Malta, Monaco, Montenegro, Norway, San Marino, Serbia, Switzerland, and Turkey.
For the holiday season, all purchases done between November 13th and December 31 can be returned up to January 31st.
Please bear in mind that Last Units discounted products have special return conditions. You can return an item within 14 days from the date of delivery and they are excluded from the above-mentioned extended return policy
Lats Units returns have a cost of:
- 4.95 EUR in Spain
- 7,95 EUR for the rest of Europe
- 14,95 EUR for USA, Australia & Canada
It will be deducted from the refunded amount.
Charges may vary for ALOHAS Circle Rewards members (please consult your membership benefits for more info).
If you are returning from the rest of the world, please see our step-by-step guide.
If you need it, do not hesitate to consult our return policy.