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I received an incorrect item, what should I do?Updated a month ago

We are terribly sorry about the inconvenience. If you happen to receive an incorrect pair of ALOHAS - whether it's the wrong product or size - kindly reach out to us via the contact form and provide the following details.

1. Confirm the condition of the package you have received.

2. Share photos clearly displaying the received product as well as pictures of the label(s).

Here's how we'll assist you.

  • If the correct product is in stock, we'll arrange a replacement.

  • Given our on-demand business model, immediate availability might not always be possible. In case the item is available for pre-order, we'll inform you of the shipping date, so you can confirm whether you’re happy to wait.

  • If neither of these options applies, we'll initiate a return process. Once the incorrect item is returned, we'll transfer the corresponding amount to a gift card you can redeem online. Rest assured, the return is free, and if that’s the case, we'll happily dispatch the correct item at no extra charge.

As a company, we strive to diligently inspect all shipments to prevent such occurrences. We highly appreciate your patience as we work to resolve this issue for you promptly.

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