Can I return an online order in-store?Updated a month ago

Yes, you can return an order placed on our website at any ALOHAS physical store.

What should I know before going to the store?
In-store returns follow the exact same policy as online returns. Please ensure that:

• The item is unused and in its original condition.

• Tags and seals have not been removed.

• Items that are incomplete, damaged, worn, or soiled will not be accepted.

You can read our full return policy here: What is your return policy?

We also recommend preparing your package properly, even if you return it in-store:
How should I prepare my return package?

What options will I have in-store?
In-store, our team can offer two options:

1. A refund using the same payment method you used.

2. An exchange: If the item you want is available in-store, you can exchange it on the spot. If it’s not available, we’ll give you a store code to make a new purchase later.

Can I exchange for a different size?
We can't guarantee size availability in-store. If you’re looking for a specific size, we recommend requesting a size exchange online. How can I exchange an item?