We love all the sizes and silhouettes and we think each body deserves the best fit possible!. When it comes to fashion, we know that the most important thing is to find the perfect fit. Everybody is different, and that’s why all our footwear and clot

Size selection - how do I know if a product will fit me?

<h1 data-block-id="block-c0b8a561-ecd4-4a4a-92ac-4e11a7858923" data-collapse-state="expanded" id="isPasted" style="text-align: justify;">ALOHAS Produces in Spain, Portugal and Cambodia</h1><div data-block-id="block-aefc8062-ccf7-4158-b434-3e0c44ac1220" style="text-align: justify;">At ALOHAS, we are committed to creating footwear that combines exceptional design, premium quality, and responsible production.</div><div data-block-id="block-3c12e92d-ef17-4209-af71-3601d33e8441" style="text-align: justify;">For years, our production was exclusively based in Spain and Portugal, countries renowned for their craftsmanship and expertise in shoemaking. While they both remain our key partners, today we have expanded part of our production to&#xA0;Cambodia. &#xA0;Here&#x2019;s why:</div> <h3 data-block-id="block-244ffc11-62ce-4220-9af3-9ff7b05dbd1f" data-collapse-state="expanded" style="text-align: justify;" id="-maintaining-our-standards-expanding-our-reach">&#x1F30D; Maintaining Our Standards, Expanding Our Reach</h3><ul><li style="font-size: 18px; font-family: Inter; text-align: justify; color: rgb(0, 0, 0);">Design remains in Barcelona: Every piece begins with our creative team in Barcelona, ensuring the vision, style, and design integrity you already know and love.</li><li style="font-size: 18px; font-family: Inter; text-align: justify; color: rgb(0, 0, 0);">Quality first: &#xA0;Every pair is made to our highest standards of durability, comfort, and finish.</li></ul> <h3 data-block-id="block-5a9349e1-1979-4acc-8c5e-21bc7ef3d643" data-collapse-state="expanded" style="text-align: justify;" id="-why-cambodia">&#x1F511; Why Cambodia?</h3><div data-block-id="block-bb2e3ca4-f987-44b9-b040-898a3042bfbd" style="text-align: justify;">Our decision is about scalability, innovation, and flexibility. Cambodia offers:</div><ul><li style="font-size: 18px; font-family: Inter; text-align: justify; color: rgb(0, 0, 0);">Large production capacity &#x2192; the ability to meet growing global demand while avoiding long wait times for customers.</li><li style="font-size: 18px; font-family: Inter; text-align: justify; color: rgb(0, 0, 0);">Flexibility to scale orders &#x2192; adapting production quickly to market demand, ensuring more availability of your favorite styles.</li><li style="font-size: 18px; font-family: Inter; text-align: justify; color: rgb(0, 0, 0);">Strong know-how &#x2192; Cambodia has a long tradition in footwear manufacturing with skilled craftsmanship.</li><li style="font-size: 18px; font-family: Inter; text-align: justify; color: rgb(0, 0, 0);">Access to innovative materials &#x2192; from leather to textiles and components, allowing us to test and adopt new, more sustainable materials.</li><li style="font-size: 18px; font-family: Inter; text-align: justify; color: rgb(0, 0, 0);">Openness to technology &#x2192; factories eager to integrate automation, 3D printing of soles, and other cutting-edge techniques.</li><li style="font-size: 18px; font-family: Inter; text-align: justify; color: rgb(0, 0, 0);">Extensive supplier networks &#x2192; ensuring consistency and quality in soles, insoles, leathers, and accessories.</li></ul> <h3 data-block-id="block-20024002-534d-42eb-8a26-73114d76f121" data-collapse-state="expanded" style="text-align: justify;" id="-alohas-commitment">&#x1F9F5; ALOHAS Commitment</h3><div data-block-id="block-d0b781e7-d553-4ff2-9018-ba6f89853dfc" style="text-align: justify;">Our promise remains the same:</div><ul><li style="font-size: 18px; font-family: Inter; text-align: justify; color: rgb(0, 0, 0);">Sustainability first &#x2013; we prioritize sustainable materials and responsible practices.</li><li style="font-size: 18px; font-family: Inter; text-align: justify; color: rgb(0, 0, 0);">Craftsmanship &amp; quality &#x2013; each product undergoes strict quality control.</li><li style="font-size: 18px; font-family: Inter; text-align: justify; color: rgb(0, 0, 0);">Customer obsession &#x2013; expanding production means more choice, faster availability, and the same premium feel.</li></ul> <hr contenteditable="false" style="text-align: justify;"><div data-block-id="block-4f9a4ea1-246b-4e6c-b29a-c60d85168d49" style="text-align: justify;">&#x2705; In short: Portugal and Spain continue to be a cornerstone of ALOHAS production. Cambodia allows us to complement this with scalability, innovation, and flexibility, without compromising on what matters most:&#xA0;design in Barcelona, quality everywhere.</div>

How and where are your shoes produced?

We've prepared for you an easy-to-use guide on how to measure your feet so you can select the best size for your new ALOHAS. 3. If you like your footwear to fit slightly loose, we recommend considering an additional 0.5 cm so that your toes can enjoy

We&apos;ve prepared for you an easy-to-use guide on how to measure your feet so you can select the best size for your new ALOHAS.<div data-block-id="block-b4f155da-b6e1-48f0-a075-60f0784a2b74" style="direction: ltr;">1. Place a piece of paper on the floor with one end against a wall and plant your foot with the heel leaning on it. Make sure you&#x2019;re standing on a hard, smooth surface - hardwood or tiles will do.&#xA0;</div> <img src="https://uploads.gorgias.io/ldzOw7JVN47oL59m/undefined-c7656cbc-c53c-493d-a289-934cd2e99b10" style="width: 300px;" class="fr-fic fr-dib"><div data-block-id="block-d804bae8-4daa-44a8-8fd8-170578f8ef57">2. Mark the tip of the big toe with a pen and use a ruler to measure the distance between this point and the edge of the sheet. Unless you&#x2019;re really good at yoga, you might need to ask another person to help you with this.&#xA0;</div> <img src="https://uploads.gorgias.io/ldzOw7JVN47oL59m/undefined-2e7f7eb2-f798-446f-bc48-8987a67c25b9" style="width: 300px;" class="fr-fic fr-dib"> 3. If you like your footwear to fit slightly loose, we recommend considering an additional 0.5 cm so that your toes can enjoy a little extra wiggle room.&#xA0;&#xA0;<img src="https://uploads.gorgias.io/ldzOw7JVN47oL59m/undefined-f84f4be1-cdd9-4959-824b-2c33cfcc15b4" style="width: 300px;" class="fr-fic fr-dib">4. Repeat the same process with the other foot. Don&#x2019;t worry if you end up with two different lengths - &#xA0;it&#x2019;s quite common for feet to be one slightly bigger than the other.&#xA0;<div data-block-id="block-0849e420-f76b-44e2-b33c-1b7987638774" style="direction: ltr;">Top Tips!</div><ul><li style="font-size: 16px; font-family: Inter;">As feet tend to swell throughout the day, you should take measurements in the evening to ensure your ALOHAS won&#x2019;t feel tight.</li><li style="font-size: 16px; font-family: Inter;">If you&#x2019;re shopping for closed shoes or boots, we recommend wearing socks as you do this.</li></ul><div data-block-id="block-e457379c-2028-4918-bf1e-2a665276ccab" style="direction: ltr;">For more information, make sure you also review our article&#xA0;<a class="fr-strong" href="https://help.alohas.io/en-US/size-selection---how-do-i-know-if-a-product-will-fit-me-39486" rel="noopener noreferrer" target="_blank">&#xA0;Size selection - how do I know if a product will fit me?</a></div> <div data-block-id="block-f51ec4c3-b0b0-428c-90bf-d5f6cb8fe482" style="direction: ltr;">Important!&#xA0;</div><div data-block-id="block-74ae4497-cb66-4214-b8e8-741872347df9">Just like the rest of your body, feet are unique.&#xA0;So ultimately, when it comes to buying a new pair of ALOHAS, you know best what suits you and what doesn&#x2019;t. In case you still have doubts, our&#xA0;Customer Care team is happy to help!</div>

How to measure your feet

For specific product details, please refer to the product page on alohas.com. Check the DESCRIPTION, DETAILS, and SIZE & FIT sections for:. Please note we do not currently offer customized shoes. If you need further assistance, please don't hesitate

For specific product details, please refer to the product page on alohas.com.&#xA0;Check the DESCRIPTION, DETAILS, and SIZE &amp; FIT sections for:<ul><li data-start="204" data-end="219" style="text-align: justify; color: rgb(0, 0, 0);">Composition</li><li data-start="222" data-end="295" style="text-align: justify; color: rgb(0, 0, 0);">Materials for upper, insole, outsole, and embellishments (if applicable)</li><li data-start="298" data-end="313" style="text-align: justify; color: rgb(0, 0, 0);">Heel height</li><li data-start="316" data-end="332" style="text-align: justify; color: rgb(0, 0, 0);">Color family</li><li data-start="335" data-end="463" data-is-last-node style="text-align: justify; color: rgb(0, 0, 0);">Calf width (when available): shown for EU size 38. Expect an approximate &#xB1;4 mm change for each full size up or down.</li></ul> <img src="https://attachments.gorgias.help/ldzOw7JVN47oL59m/hc/W0eMnwxKJP79bDNo/2025102815-dafe6b81-62f1-492a-b518-da7cc4e3fa81-e5f6a668-b1af-42c1-a19c-367cf67c38a3.png" style="width: 448px;" class="fr-fic fr-dib fr-bordered"><img src="https://attachments.gorgias.help/ldzOw7JVN47oL59m/hc/W0eMnwxKJP79bDNo/2025102816-b189a8ae-9875-4649-b983-443f73cc7579-c7a466f0-ec7c-45ff-9489-b27abb7701a8.png" style="width: 450px;" class="fr-fic fr-dib fr-bordered">Please note we do not currently offer customized shoes. If you need further assistance, please don&apos;t hesitate to contact us via chat or email after reviewing all the details available on the product page of your favorite ALOHAS.

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Recommendations on how to select products and sizes at ALOHAS!

Size & Fit

What is your return policy?

How do I make a return?

How can I exchange an item?

I returned my order, how long does the refund take?

How can I track my return?

How can I return an item if my country is on the easy returns list?

How can I return an item if my country is not eligible for “easy returns”?

How should I prepare my package for return?

Can I group more items in a single return?

My return request is under review, what should I do?

I’ve cancelled my order, when will my money be available again?

I have issues generating my return label, what should I do?

Where can I drop-off my package for return?

How to cancel my Store Credit at ALOHAS?

Can I edit my return or exchange request?

How can I request Tax Free (VAT refund)?

Returns & Refunds

How long does the delivery take?

When will I receive my order?

Do you ship worldwide? Is there any store around me?

How much does the shipping cost? Do you offer free shipping?

What should I do if I have not received my package even though it says 'Delivered'?

How can I change my delivery address?

Do I have to pay customs fees?

Can I pay customs in advance?

Will the already available items from my order be shipped immediately, or can I split the order?

How to Request a VAT Refund or Fees for Being a Non-EU Resident?

How do I track my order?

Where is my order?

Do you offer expedited shipping?

Shipping & Delivery

I didn't receive my order confirmation, what should I do?

How can I check my order status?

I received a faulty item, what should I do?

What should I do if I received the wrong item?

I'm missing an item from my order, what should I do?

Can I modify or cancel my order after it has been placed?

Can I change the size or product after placing my order?

How can I cancel my order?

What is the process for pre-ordered items and when will they be shipped?

How can I report an error or issue on the website?

How can I get or modify an invoice for my order?

Do you offer customized shoes?

Orders

What are the available payment methods?

When will I be charged for my order?

How can I use a discount or promotional code?

I cannot pay for my order, what should I do?

Is payment secure on your site?

How do I change the currency?

How do I pay with Amazon Pay?

How do I pay with PayPal?

How do I pay using a gift card?

How do I pay with Klarna?

How do I pay with Sezzle?

Why was I charged twice when purchasing through the website?

How can I purchase an ALOHAS gift card?

I can't use a promo or discount code I received, what should I do?

Do gift cards expire?

How can I pay my order in installments?

How do I get a refund?

Have you detected my purchase as fraudulent?

Payments

How can I subscribe to your newsletter to stay updated on new launches?

I forgot my password, how do I reset it?

How does the referral program work?

How can I redeem my ALOHAS Circle Rewards points?

How can I check how many ALOHAS Circle points I have?

Is my personal information kept private?

How can I change my account email or password?

How do I edit my customer details, telephone number or delivery address?

What are the benefits of joining the ALOHAS Circle Rewards program?

How can I get more ALOHAS Circle points?

How can I get discounts and promotion codes?

How to proceed if I suspect a website is fraudulent?

How can I create or modify an account?

Accounts & Rewards

What does on-demand mean?

How is on-demand sustainable?

How is ALOHAS sustainable?

What are the advantages of on-demand shopping?

How do I know if a product is on-demand or just on sale?

Can an item in stock go back to being on-demand at a discount?

Why are some sizes in stock and some in pre-order?

How can you be sustainable if you use animal leather?

Why do you use plastic on your packaging instead of sustainable alternatives?

Why don’t you use removable soles so shoes can last longer and be more sustainable?