How do I get a refund?Updated 4 months ago

If you need to get a refund on an unfulfilled order, please consult How can I cancel my order?

If you need a refund for an order you have already received, you will need to start the return process following the steps indicated in How do I make a return? 

If you have already gone through the appropriate process and we've confirmed to you the refund has been approved, remember the reimbursement of funds will be allocated back to the original form of payment used for the purchase, under the name of SUNSET VENTURES SL. Please allow up to 10-15 business days for the refund to be processed and be reflected in your bank account.