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Shipping & Delivery

All on shipping and delivery times and procedures

Where is my order and how can I track it?

After placing your purchase, you will receive the order confirmation email with the estimated shipping date. You can also access your order through the VIEW ORDER link at the bottom of this email. Remember: for pre-orders, the estimated shipping wind

What are the general shipping times for a purchase?

The in-transit shipping timing (once the item has been picked up from our warehouse by the carrier) will depend on the delivery address:. Please remember that this timeframe is only related to the order delivery: if you need more information on the p

When will I receive my order?

All orders are subject to a processing time that is separate from the shipping time. You will receive a shipping confirmation email when your parcel leaves our warehouse. It will include all tracking information. Generally, shipping for a new collect

Do you ship worldwide? Is there any store around me?

ALOHAS was born as an online shopping platform only. On Feb 1st, 2024 we opened our first ALOHAS Store in Madrid, Spain! We are in Claudio Coello, 38 - Come and visit us!. For specific product availability in physical shops, please consult: How can I

Do you offer free shipping?

Tell us where you want to receive your order and we will deliver it free for purchases over 200€ if your order is placed from September to March. If your order is placed from April to August, the shipping will be free for orders over 150€. Otherwise,

My package is missing, what should I do?

Didn't receive your order even though the tracking link says it was delivered?. If you think your package is lost or missing, we advise you to check with the members of your household or neighbors to find out if they have received or seen your packag

How can I change my delivery address?

Once your order has been placed, you might still be able to update your delivery address, but this will depend on the status of your order. Please contact us to provide the new and complete delivery address. The team will check if modification is sti

Do I have to pay customs fees?

If the delivery address is in a country outside the European Union, you automatically become an importer. This means that your order will usually be retained in customs upon arrival in your country, waiting for the importer (you) to comply with the d

Can I pay customs in advance?

At ALOHAS, we are investigating and testing the best methods for you to pay these costs during the purchase flow and forget about paying them at delivery! So far, this option is only available in the UK. It may take some time, but we hope to be shari

Will the in-stock items from my order be shipped immediately, or can I split the order?

As all our company policies seek to embrace sustainability, we usually send the entire order in one go, to avoid the contamination caused by doing multiple shipments to the same place. If a customer orders multiple items, we send the full order once