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Shipping & Delivery

All on shipping and delivery times and procedures

What are the general shipping times for a purchase?

The in-transit shipping timing (once the item has been picked up from our warehouse by the carrier) will depend on the delivery address:. Please remember that this timeframe is only related to the order delivery: if you need more information on the p

When will I receive my order?

All orders are subject to a processing time that is separate from the shipping time. Make sure you check your order recap and order confirmation email to have a clear understanding of which kind of order you submitted, based on the products purchased

Do you ship worldwide? Is there any store around me?

ALOHAS was born as an online shopping platform only. Starting Feb 2024, we have opened our first ALOHAS STORE and we are working hard to expand our physical presence on both national and international panorama very soon. Go ahead and check our store

Do you offer free shipping?

Tell us where you want to receive your order and we will deliver it free for purchases over 150€. Otherwise, the shipping fee will vary based on the country the product will be delivered, so the exact fee depends on the destination and weight of the

My package is missing, what should I do?

Didn't receive your order even though the tracking link says it was delivered?. If you think your package is lost or missing, we advise you to check with the members of your household or neighbors to find out if they have received or seen your packag

How can I change my delivery address?

Once your order has been placed, you might still be able to update your delivery address, but this will depend on the status of your order. Please contact us to provide the new and complete delivery address. The team will check if modification is sti

Do I have to pay customs fees?

For our valued international clientele, please be advised that your order may be subject to customs duties, taxes, and import fees as determined by the destination country. it's essential to understand the responsibilities of becoming an importer for

Can I pay customs in advance?

At ALOHAS, we are investigating and testing the best methods for you to pay these costs during the purchase flow and forget about paying them at delivery! So far, this option is only available in the UK. It may take some time, but we hope to be shari

Will the in-stock items from my order be shipped immediately, or can I split the order?

As all our company policies seek to embrace sustainability, we usually send the entire order in one go, to avoid the contamination caused by doing multiple shipments to the same place. If a customer orders multiple items, we send the full order once