All on shipping and delivery times and procedures
After placing your purchase, you will receive the order confirmation email with the estimated shipping date. You can also access your order through the VIEW ORDER link at the bottom of this email. Remember: for pre-orders, the estimated shipping wind
The in-transit shipping timing (once the item has been picked up from our warehouse by the carrier) will depend on the delivery address:. Please remember that this timeframe is only related to the order delivery: if you need more information on the p
All orders are subject to a processing time that is separate from the shipping time. You will receive a shipping confirmation email when your parcel leaves our warehouse. It will include all tracking information. Generally, shipping for a new collect
ALOHAS is an online shopping platform only, therefore we do not have any physical stores but we ship worldwide, so you may enjoy your ALOHAS from all over the world. Our company is based in Barcelona and all of our inventory is stored in our warehous
Tell us where you want to receive your order and we will deliver it free for purchases over 200€ if your order is placed from September to March. If your order is placed from April to August, the shipping will be free for orders over 150€. Otherwise,
Didn't receive your order even though the tracking link says it was delivered?. If you think your package is lost or missing, we advise you to check with the members of your household or neighbors to find out if they have received or seen your packag
Once your order has been placed, you might still be able to update your delivery address, but this will depend on the status of your order. Please contact us to provide the new and complete delivery address. The team will check if modification is sti
If the delivery address is in a country outside the European Union, you automatically become an importer. This means that your order will usually be retained in customs upon arrival in your country, waiting for the importer (you) to comply with the d
At ALOHAS, we are investigating and testing the best methods for you to pay these costs during the purchase flow and forget about paying them at delivery! So far, this option is only available in the UK. It may take some time, but we hope to be shari
As all our company policies seek to embrace sustainability, we usually send the entire order in one go, to avoid the contamination caused by doing multiple shipments to the same place. If a customer orders multiple items, we send the full order once