All on shipping and delivery times and procedures
The in-transit shipping timing (once the item has been picked up from our warehouse by the carrier) will depend on the delivery address:. Please remember that this timeframe is only related to the order delivery: if you need more information on the p
All orders are subject to a processing time that is separate from the shipping time. Make sure you check your order recap and order confirmation email to have a clear understanding of which kind of order you submitted, based on the products purchased
ALOHAS was born as an online shopping platform only. Starting Feb 2024, we have opened our first ALOHAS STORE and we are working hard to expand our physical presence on both national and international panorama very soon. Go ahead and check our store
Tell us where you want to receive your order and we will deliver it free for purchases over 170€. Otherwise, the shipping fee will vary based on the country the product will be delivered, so the exact fee depends on the destination and weight of the
Didn't receive your order even though the tracking link says it was delivered?. If your package is marked as 'Delivered' from the delivery courier but you do not have it in your possession, so you think your package is lost or missing, we advise you
Once your order has been placed, you might still be able to update your delivery address, but this will depend on the status of your order. The team will check if modification is still possible:. To ensure the correct delivery of your purchase, we wi
For our valued international clientele, please be advised that your order may be subject to customs duties, taxes, and import fees as determined by the destination country. it's essential to understand the responsibilities of becoming an importer for
At ALOHAS, we are investigating and testing the best methods for you to pay these costs during the purchase flow and forget about paying them at delivery! So far, this option is only available in the UK. It may take some time, but we hope to be shari
As all our company policies seek to embrace sustainability, we usually send the entire order in one go, to avoid the contamination caused by doing multiple shipments to the same place. If a customer orders multiple items, we send the full order once
Regarding the VAT refund inquiry, the issuance of the DER (electronic document required for customs refund) does not depend on ALOHAS. It is only issued if the buyer proves they reside outside the European Union by presenting proof of residence and a
You made an order and you need your tracking number?. As soon as the parcel leaves our warehouse, we will send you a shipping confirmation. This email will contain your tracking information so you can check the exact status of the shipment at any tim
If you made a purchase and you need to understand what's the order status and when you will receive it, please take into account it depends on two different aspects:. 1. Processing timing for the order to be prepared from our warehouse. This depends
We do not offer expedited shipping options as our products are either immediately processed for in-stock items or made to order in the case of pre-orders. To better understand timelines, please consult When will I receive my order?. If your order con