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Returns & Refunds

Here you can find all you need about our return policies and processes

What is your return policy?

Sometimes, things just don't work out. It happens!. At ALOHAS, you can return an item within 30 days from the date of delivery. If you exceed this timeframe, unfortunately, we won't be able to offer a refund, store credit, or exchange. We provide “ea

How do I make a return?

Need to return? No problem! You can request a return for your order purchased online or in our own ALOHAS STORES using our return platform and accessing it with your order number - visible on the order confirmation received via email - and ZIP code.

How can I exchange an item?

We want you to love your ALOHAS as much as we do! If you aren’t entirely happy with your order, please request an exchange through our return website within 30 days from the delivery date. As per any return, we offer pre-paid labels for exchanging or

I returned my order, how long does the refund take?

When you return an ALOHAS item, the returns usually take from 1 to 2 weeks to arrive in our warehouse. We will accept items that are in new condition, unworn, tags unremoved, and free of damages. We always recommend keeping the tracking information.

How can I track my return?

If you made a return using our return platform and you got a pre-paid label - only for countries included in our Easy returns policy - you can check the status of your return using the tracking number on the return label provided at the moment of you

How can I return an item if my country is on the easy returns list?

We want you to love your ALOHAS as much as we do! If you are not entirely happy with your order, it does not fit you or you need a different size, go ahead and request a return through our return platform. Before moving on with your request, please c

How can I return an item if my country is not eligible for “easy returns”?

We want you to love your ALOHAS as much as we do! If you aren’t entirely happy with your order, please request a return through our return platform. Before moving on with your request, please check our return policy and our article How do I make a re

How should I prepare my package for return?

Once you checked our return policy and gone through the step-by-step process to request a return via our return platform, go ahead and prepare your package ready for return. To make sure we can process your return successfully, please adhere to the r

Can I group more items in a single return?

As you can see on our returns step-by-step guide, you need to select an order and consequently every item of the order you want to return.

My return request is under review, what should I do?

If you choose "Defective item" as the reason for return, we'll review the issue following our policy. We'll promptly contact you, requesting photos for a thorough review with our product and quality control department. Failure to provide the requeste

I’ve cancelled my order, when will my money be available again?

In case you need to cancel your order, remember to contact us so we can help you as soon as possible. Please note that we cannot always guarantee a successful cancellation, or changes in the delivery address or product selected. For more information,

I have issues generating my return label, what should I do?

For countries eligible for "easy returns," the prepaid return label is available for download at the end of the return process. In case of temporary system issues preventing label generation, an error message may appear. If this occurs, please contac

Where can I drop-off my package for return?

If your country is included in the free-returns countries list, at the end of the return process you will obtain a return label to download (an additional QR code option is currently available for the USA only). On the label, there will be automatica